Last updated: 6 November 2026
Ruby Care Services ("we", "us") respects your privacy. This policy explains what personal information we collect through this website, why we collect it and the rights you have under UK data protection law (the UK GDPR and the Data Protection Act 2018). We are the controller of the information described here.
Information we collect
When you send us a message
Our contact form asks for your name, email address, phone number, the topic of your enquiry and your message. We use this to reply to you and to discuss the care or support you are looking for. Please share only what we need to get back to you; we will ask for any care or health details in person, as part of a care assessment.
Technical information
When you submit a form we record your IP address to help prevent spam and abuse. Our hosting provider keeps standard server logs for security purposes.
Our lawful basis
We process enquiry details because it is in our legitimate interests to respond to people who contact us, or because you have asked us to take steps before entering into an agreement for care with us.
Who we share it with
We do not sell your information. It is shared only with the service providers who help us run this website and our business, such as our website host and our email provider. Each processes the information on our instructions.
How long we keep it
We keep enquiries for as long as we need them to respond to you and follow up, and no longer than 24 months after our last contact with you, unless you become a client, in which case we keep the records we need to provide and account for your care.
Your rights
You can ask to see the information we hold about you, ask us to correct or delete it, object to our use of it or ask us to restrict it. To make a request, email enquiries@rubycareservices.com. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.
Cookies
See our cookie policy for the small number of cookies this website uses.
Contact us
Ruby Care Services, Harsnett Road, Colchester, Essex, CO1 2HS. Email enquiries@rubycareservices.com or call +44 7729 425199.